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Planning Department Customer Service Feedback Survey

  1. Were you greeted quickly and courteously?*

  2. Was our staff professional and eager to assist you in a timely manner?*

  3. Was our staff knowledgeable regarding the requirements and procedures necessary to address your need?*

  4. Were you given an opportunity to ask follow up questions?

  5. Did our staff explain the next step in the process?*

  6. Were your needs met and your questions answered?*

  7. If the person serving you was unable to address your concern or need, were you directed to the appropriate person or other City division?*

  8. Was the project reviewed and/or permit issued within the estimated timeframe discussed?*

  9. Did the estimated timeframe provided to you meet your expectations? *

  10. The information or assistance I was seeking was clearly provided to me. *

  11. City staff provided helpful suggestions and information to advance my project.*

  12. City staff were responsive and prompt in responding to emails, calls and inquiries.*

  13. Overall, the service I received was excellent.*

  14. Would you like to be contacted by someone on our staff about your experience?*

  15. Leave This Blank:

  16. This field is not part of the form submission.